1. Who We Are

RE-FIT Sports & Fitness Academy (“RE-FIT”, “we”, “us”) operates the website refitcertified.com and provides online fitness education, certification programs, workshops and institutional partnership opportunities. This policy applies to personal information collected through our website, enquiry and application forms, Facebook and Instagram lead forms, WhatsApp, email, phone calls and checkout.

2. Information We Collect

  • Contact details: name, phone number, WhatsApp number, email address, city or state.
  • Organisation details: organisation or institution name, job title or role, and the program you are interested in.
  • Enquiry content: messages, answers to form questions and any documents you choose to send.
  • Account and learning data: registration details, course progress, examination results and certificates.
  • Payment information: order details and payment status. Card or bank details are handled by the payment gateway and are not stored by us.
  • Technical data: IP address, device and browser information, pages visited and cookies.

3. Lead Forms on Facebook and Instagram

When you submit a RE-FIT lead form on Facebook or Instagram, the details you enter (such as name, phone, email, company name, job title and program interest) are provided to RE-FIT by Meta. We use these details only to respond to your request and follow up about RE-FIT programs. We do not ask for sensitive information such as health, financial or identity-document details in these forms.

4. How We Use Your Information

  • To reply to enquiries and applications and to provide the program or service you ask about.
  • To contact you by phone call, WhatsApp message and email about your enquiry and related RE-FIT programs, including follow-up messages.
  • To create and manage accounts, enrolments, examinations and certificates.
  • To process payments, issue invoices and provide support.
  • To improve our website, services and advertising performance.
  • To prevent fraud, misuse and security incidents, and to meet legal obligations.

5. WhatsApp, Email and Phone Communication

By submitting your phone number or email address you agree that RE-FIT may contact you about your enquiry and our programs. You may stop marketing messages at any time by replying STOP on WhatsApp, using the unsubscribe option in an email, or contacting us using the details below. We will still send messages that are necessary for an active enrolment, payment or support request.

6. Sharing of Information

We do not sell your personal information. We may share it only as follows:

  • Authorised RE-FIT partners and brand ambassadors: where you enquire about a partnership or program, your contact and enquiry details may be shared with an authorised RE-FIT partner or ambassador so they can follow up with you on RE-FIT’s behalf. They may use the information only for that purpose.
  • Service providers: hosting, email and messaging providers, payment gateways, analytics and advertising platforms (such as Meta and Google) that process data for us under their own terms.
  • Legal and safety: where required by law, court order or to protect rights, safety and security.

7. Cookies and Analytics

Our website uses cookies and similar technologies to keep you signed in, remember preferences, measure traffic and measure advertising performance. You can control cookies through your browser settings; some features may not work if cookies are disabled.

8. Data Security and Retention

We use reasonable technical and organisational measures to protect personal information, including access controls and secure connections. No online system is completely secure, so we cannot guarantee absolute security. We keep information only as long as needed for the purposes in this policy, for enrolment and certificate verification records, and as required by law.

9. Your Choices and Rights

Subject to applicable law, including India’s Digital Personal Data Protection Act, 2023, you may ask us to:

  • Tell you what personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Delete your information, where we are not required to keep it.
  • Stop marketing contact by phone, WhatsApp or email.
  • Withdraw consent you have given to us.

To make a request, write to us using the contact details below.

10. Children

Our website and lead forms are intended for adults and institutions. We do not knowingly collect personal information from children under 18 without a parent or guardian’s consent. If you believe a child has provided information to us, please contact us so we can remove it.

11. Third-Party Links

Our website may link to other websites and services, including social networks and payment gateways. We are not responsible for their privacy practices, so please read their policies before sharing information with them.

12. Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

13. Contact Us

For questions, requests or complaints about this policy or your personal information, contact:

RE-FIT Sports & Fitness Academy
Email: support@refitcertified.com
Phone / WhatsApp: +91 82849 13848
Contact page: Contact Us
Related: Terms & Conditions | Refund Policy

If you submitted a form through Facebook or Instagram, you can also manage your information and ads preferences in your Meta account settings.

Effective date: 16 October 2026   |   Last updated: 16 October 2026