1. Scope of This Policy

This Privacy Policy applies to personal information processed through the official RE-FIT website, learner registration, course enrolment, examinations, certificate services, partnership enquiries, support requests, newsletters and related digital services.

It does not automatically apply to independent third-party websites or services linked from our website.

2. Information We May Collect

  • Identity and contact details, such as name, email address and phone number
  • Account and login information
  • Course enrolment, examination and certification records
  • Billing, transaction and payment-reference information
  • Institutional or partnership enquiry information
  • Support messages, feedback and communication records
  • Technical data such as IP address, browser, device and website activity
  • Marketing preferences and newsletter subscription details

Payment card or banking information may be processed directly by authorized payment providers and may not be stored by RE-FIT in full.

3. How We Use Information

  • Create and manage user accounts
  • Process enrolments, payments and course access
  • Administer online examinations and issue certificates
  • Verify certificates and maintain learner records
  • Respond to enquiries, support requests and partnership applications
  • Send service notices and, where permitted, marketing communications
  • Improve website security, functionality and user experience
  • Comply with legal, tax, accounting and regulatory obligations
  • Prevent fraud, abuse, unauthorized access and policy violations

4. Legal and Operational Grounds

Depending on the circumstances and applicable law, personal information may be processed to perform a contract, take requested pre-contract steps, comply with legal duties, pursue legitimate operational interests or act on consent.

Where processing depends on consent, you may withdraw consent for future processing through the available preference or contact channel.

5. Cookies and Analytics

RE-FIT may use essential cookies, analytics technologies and similar tools to operate the website, remember preferences, understand usage and measure performance.

Third-party analytics, advertising, translation, video or social-media services may set their own cookies. Browser settings and available consent controls can be used to manage non-essential cookies where applicable.

6. Sharing of Information

Information may be shared only where reasonably necessary with:

  • Hosting, technology, email and support providers
  • Payment gateways, banks and transaction processors
  • Analytics, security and fraud-prevention providers
  • Professional advisers and authorized contractors
  • Government, courts or regulators where legally required
  • A successor organization in a lawful merger, restructuring or transfer

Service providers are expected to use information only for authorized purposes and to apply appropriate safeguards.

7. International Processing

Because RE-FIT serves users worldwide and uses online service providers, information may be processed in countries other than your own. Where required, reasonable contractual, technical or organizational safeguards may be used for such processing.

8. Data Retention

Information is retained only for as long as reasonably necessary for service delivery, learner and certificate records, legal compliance, dispute resolution, security, accounting and legitimate operational needs.

Retention periods may differ according to the type of information and applicable legal requirements.

9. Security

RE-FIT uses reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

No internet transmission or storage system can be guaranteed to be completely secure. Users are responsible for protecting passwords and account access.

10. Your Choices and Rights

Subject to applicable law, you may be able to request access, correction, deletion, restriction, objection, portability or withdrawal of consent. You may also unsubscribe from non-essential marketing communications.

Identity verification may be required before a request is completed. Some information may be retained where legally or operationally necessary.

11. Children and Minors

RE-FIT services are not intended to collect personal information from children without appropriate authorization. Where a minor is permitted to use a service, a parent, guardian or authorized institution may need to provide consent or complete the transaction.

12. Third-Party Links

Our website may link to external websites, payment providers, social networks, video platforms or other services. RE-FIT is not responsible for the privacy practices of independent third parties. Review their policies before providing information.

13. Changes to This Policy

This policy may be updated to reflect changes in services, technology, legal requirements or business practices. Material updates may be highlighted through the website or an updated effective date.

14. Contact Us

For privacy questions, corrections or rights requests, contact RE-FIT through the official support channels:

Email: support@refitcertified.com
Support: Support Page
Contact: Contact Us

This policy is intended to provide clear information about RE-FIT privacy practices. Rights and obligations may vary according to the law that applies to a particular user or transaction.

Effective date: 28 July 2026   |   Last updated: 28 July 2026